Intents Revolutionizes Cryptocurrency User Experience: Solutions for Crypto UX Crisis & Design Challenges

3 min read

Intents fix crypto's UX crisis.

Making a simple purchase using cryptocurrency today can be a cumbersome experience. Users often find themselves navigating through wallet extensions, deciphering lengthy hexadecimal addresses, selecting appropriate networks, signing transactions, and calculating unpredictable gas fees. This complex process can lead to transactions getting stuck or failing, forcing users to repeat these steps multiple times. Occasionally, bridging assets across different blockchain networks adds another layer of difficulty, creating a challenging environment that only those with technical expertise can successfully navigate. In contrast, traditional finance solutions like Apple Pay allow transactions to be completed with just a single tap, highlighting the stark difference in user experience between the two sectors. Currently, the user interface in the cryptocurrency space feels outdated, reminiscent of the dial-up internet era.

A Simpler Framework: Just State Your Intentions

Instead of requiring users to learn the intricacies of swaps, bridges, and transaction signing, an intent-based architecture transforms the user experience. This approach allows individuals to clearly express their objectives, such as “I want to pay $5 for this coffee,” while the system manages the underlying complexities. The concept of “intents” encompasses a wide range of outcome-focused interactions within the crypto realm, extending beyond basic cross-chain swaps to a fundamental framework aimed at simplifying all user activities. Behind the scenes, these intents are executed through efficient, trust-minimized infrastructures that involve designated market makers handling trades, rather than relying on conventional solver networks. Users submit requests centered on desired outcomes, while the backend system autonomously manages routing, execution, and settlement, all without exposing users to wallet addresses, gas fees, or intricate blockchain details. This creates a smooth, intent-driven experience that conceals complex infrastructure while upholding the principles of decentralization. In this model, cryptocurrency transactions become driven by outcomes rather than individual actions.

Moving Beyond Wallet-Centric Models

The traditional wallet-centric approach has long dictated how users engage with cryptocurrencies, often limiting the scope of their interactions. However, a new framework is emerging that eliminates the need for wallets altogether. Passkey-based systems now enable users to authenticate transactions using familiar features such as Face ID or Touch ID, thus removing the burdens of seed phrases, private key management, and password protection. This intent-driven method is also chain-agnostic, meaning users don’t have to familiarize themselves with a particular blockchain to conduct transactions or engage with services. Sending cryptocurrency can become as straightforward as sharing a signed link, with no requirement for app installations or wallet configurations. This user-friendly interaction is crucial for driving broader adoption of cryptocurrencies.

Replicating Traditional Financial Experiences

Centralized exchanges like Binance have dominated the market by prioritizing user experience. Similar to this, modern intent-based infrastructures replicate the familiar processes of depositing, trading, and withdrawing funds, achieving comparable settlement speeds while incorporating significant differences. With intent-based systems, smart contracts act as both custody and settlement mechanisms, preserving secure on-chain ledgers of user balances and providing public proof-of-reserves. The ultra-low fees associated with scalable blockchains make decentralized trading feasible for the first time. This innovative architecture is not limited to traders; it is designed to offer Web2-style payment systems complemented by scalable, sharded on-chain infrastructures, supporting various use cases ranging from DeFi swaps to booking travel.

Intents and Artificial Intelligence: A Synergistic Interface

In this new paradigm, where intents serve as the execution layer, AI assistants emerge as the interface layer. Imagine instructing an AI assistant to “send $50 in BTC to my brother” or “stake my SOL for the highest yield.” Users won’t need to manage wallets or sign transactions; they will simply communicate their goals. The assistant interprets these requests, and the intent-based system fulfills them, resulting in a seamless experience. The combination of AI and intents redefines the user interface for cryptocurrencies from the ground up, eventually matching and potentially surpassing the convenience of traditional financial systems while still adhering to decentralization principles. Intents serve as essential infrastructure in an increasingly agent-driven, microtransaction-oriented AI economy. Given that users often lack the time or inclination to authorize numerous small payments, the traditional microtransaction models have struggled to succeed compared to subscription-based services, which are easier to manage. However, as AI agents become more prevalent, the landscape will shift. These agents will optimize costs, making microtransaction services viable as they will be favored over subscriptions.

Beyond Just Payments

While payments are the most apparent initial application for intents, their potential extends well beyond retail transactions. They can simplify numerous multi-step processes, including executing multi-hop swaps across blockchains, managing cross-chain asset portfolios, placing gas-efficient limit orders in DeFi, and automating yield strategies based on fluctuating conditions. This represents the foundational infrastructure for the next generation of cryptocurrency applications, designed not only for advanced users but for a broader audience.

Charting the Future

The notoriously complex user experience in cryptocurrency has remained an ongoing challenge for years. The introduction of intents signifies a pivotal moment in the evolution of the industry. This transition shifts the focus from protocol-centered designs to user interfaces that prioritize user intentions. Intents are intuitive, outcome-oriented, and align with the way users prefer to conduct transactions, especially in a future increasingly influenced by AI. The true success of blockchain technology will not be measured by users’ understanding of its inner workings; rather, it will be realized when users can engage with it effortlessly without even recognizing they are doing so.

This article is intended for informational purposes only and should not be considered legal or investment advice. The opinions expressed are solely those of the writer and do not necessarily reflect the views of Cointelegraph.